Terms & conditions

Introduction

These Terms & Conditions ("Terms") govern the provision of services by Derisory Ventures B.V., trading as WP Clinic ("WP Clinic", "we", "us", "our") to you ("Customer", "you", "your").

For questions, support requests, or complaints you can contact: info@wp-clinic.com.

1. Definitions

• Account: the online environment (if provided) through which you can order, manage, and configure Services.
• Agreement: the contract between you and WP Clinic consisting of your Order, these Terms, and any additional written agreements.
• Order: an online order, accepted quote, or other confirmation through which Services are purchased.
• Services: domain registrations & DNS management, WordPress website hosting subscriptions, theme development, and email hosting & management.
• Third-Party Providers: parties whose services or systems we use or resell/administrate.
• Content: all data, files, text, images, code, and other materials stored, processed, or published via the Services.

2. About WP Clinic and applicability

WP Clinic is a trade name of Derisory Ventures B.V., a private company with limited liability incorporated under the laws of the Netherlands.

These Terms apply to every offer, quote, Order, and Agreement relating to the Services. Any Customer purchase conditions are explicitly rejected unless we agree to them in writing.

3. Formation of the Agreement

The Agreement is formed when you place an Order that we accept, you accept our quote/offer, or we start delivering Services at your request.

We may refuse Orders or impose reasonable conditions such as identity verification or upfront payment.

4. Accounts and security

If an Account is provided, you are responsible for keeping login credentials confidential and secure. Actions performed through your Account are deemed to be performed by you.

You must notify us promptly if you suspect unauthorized access.

5. General service principles

We deliver Services with reasonable care and skill and aim for professional quality.

Unless explicitly agreed in writing, we do not guarantee uninterrupted availability, specific speeds, or error-free operation.

We may use Third-Party Providers and subcontractors to provide parts of the Services.

6. Domain name registrations & DNS management

For domain registration, we may act as an intermediary between you and the relevant registry/registrar. Registry/registrar rules and policies apply.

We cannot guarantee that a requested domain can be registered or retained. You must provide correct registrant details and keep them up to date.

DNS changes may take time to propagate globally. Domain registration and renewal fees are generally non-refundable once submitted to the registry/registrar.

7. WordPress website hosting (subscriptions)

Hosting provides server resources and a WordPress-capable environment as described in the chosen subscription.

Hosting may be delivered on shared infrastructure. You must not cause excessive load or disruption for other customers.

Unless a subscription explicitly includes managed updates, you remain responsible for your WordPress configuration, plugins, themes, and Content.

We may apply resource limits and perform maintenance to protect platform stability.

8. Theme development (custom WordPress theme projects)

Theme Development is delivered under a quote and/or Statement of Work describing scope, deliverables, timelines, and pricing.

You will provide timely access, content, feedback, approvals, and any required credentials. Delays caused by you may shift deadlines.

Upon full payment, we assign the custom theme code created specifically for you, excluding our pre-existing tools and reusable components.

For 30 days after acceptance, we will fix reproducible defects that materially deviate from the agreed scope at no additional cost.

9. Email hosting & email management

Email Services may include provisioning, configuration, and management. Where Gmail/Google Workspace or similar is used, it is a Third-Party Provider service.

You must not use Email Services for spam, phishing, or unlawful messaging.

10. Customer obligations (general)

You must use the Services lawfully and responsibly and provide accurate information.

You are responsible for your Content and compliance with applicable laws including GDPR, e-commerce rules, and cookie rules.

You must maintain your own local copies of critical Content and data.

11. Acceptable use, abuse, and notice-and-takedown

You may not use the Services to distribute malware, send spam, infringe intellectual property rights, or host unlawful content.

Reports of allegedly illegal content can be sent to info@wp-clinic.com with the exact location, description, and supporting evidence.

12. Backups, data retention, and restores

We may provide backups as a feature; backup scope and retention depend on the subscription. Backups are best-effort and not a substitute for your own backup strategy.

13. Prices, invoicing, and payment

Prices are as stated in the Order or quote, excluding VAT unless stated otherwise. Subscriptions are billed in advance unless stated otherwise.

If payment is late, we may charge statutory interest and reasonable collection costs and may suspend Services after notice.

14. Term, renewal, and cancellation

Domains are typically registered for a fixed term and may renew automatically unless you cancel renewal in time.

Hosting subscriptions typically run monthly and renew automatically unless cancelled before the next renewal date.

On termination, you remain responsible for exporting your Content.

15. Consumer right of withdrawal

If you are a Consumer purchasing Services online, you may have a 14-day withdrawal right unless an exception applies.

No withdrawal right typically applies where a domain registration is performed with your consent during the withdrawal period, or bespoke theme development work has begun with your explicit request.

16. Intellectual property and licensing

We retain all IP rights in our platform, tooling, templates, and general know-how unless explicitly transferred in writing.

You retain all rights in your Content. You grant us a limited license to host, store, and process your Content solely to provide the Services.

17. Privacy and data processing (GDPR)

We process personal data in accordance with applicable privacy laws and our privacy documentation.

Where WP Clinic acts as a processor for Customer personal data, we can provide a Data Processing Agreement (DPA) upon request.

18. Liability (fair limitations)

We are liable only for direct damages resulting from an attributable failure to perform, and only to the extent proven.

We are not liable for indirect or consequential damages including lost profits, business interruption, or loss of data.

Our total liability for all claims in connection with an Agreement is limited to the lower of the total fees paid for the affected Service in the 12 months preceding the event, or €50,000.

19. Indemnity

You will indemnify and hold us harmless against third-party claims arising from your Content or your use of the Services, unless such claims are caused by our breach.

20. Suspension and termination for cause

We may suspend or terminate with immediate effect if you materially breach the Agreement, continued delivery would be unlawful, there is severe abuse, or you fail to pay overdue invoices after reminders.

21. Changes to the Services and these Terms

We may change the Services or amend these Terms. For material changes, we will provide at least 30 days notice where reasonably possible.

22. Force majeure

Neither party is liable for failure to perform due to circumstances beyond reasonable control such as major outages, natural disasters, or third-party provider failures.

23. Governing law and jurisdiction

The Agreement is governed by Dutch law. Disputes will be submitted to the competent court in the Netherlands.

If you are a Consumer, you may also bring disputes before the court competent under mandatory consumer law rules.