Hosting and maintenance tailored to your needs

Terms & conditions

Derisory Ventures B.V. (trading as “WP Clinic”)
Version: 2026-02 / v1.0 — Effective date: 15 February 2026

These Terms & Conditions (“Terms”) govern the provision of services by Derisory Ventures B.V., trading as WP Clinic (“WP Clinic”, “we”, “us”, “our”) to you (“Customer”, “you”, “your”).

For questions, support requests, or complaints you can contact: info@wp-clinic.com.

1. Definitions

  1. Account: the online environment (if provided) through which you can order, manage, and configure Services.
  2. Agreement: the contract between you and WP Clinic consisting of (i) your Order, (ii) these Terms, and (iii) any additional written agreements (e.g., a Statement of Work).
  3. Order: an online order, accepted quote, or other confirmation through which Services are purchased.
  4. Services: the products and services WP Clinic provides, including:
    • Domain Registrations & DNS Management
    • WordPress Website Hosting subscriptions
    • Theme Development (custom WordPress themes/projects)
    • Email Hosting & Email Management (currently including Gmail-based setups where applicable)
  5. Third-Party Providers: parties whose services or systems we use or resell/administrate (e.g., registries, domain registrars, DNS providers, Google).
  6. Content: all data, files, text, images, code, email content, and other materials stored, processed, transmitted, or published via the Services.
  7. Business Customer: a Customer acting in the course of trade, business, craft, or profession.
  8. Consumer: a natural person acting for purposes outside their trade/business.

2. About WP Clinic and applicability

  1. WP Clinic is a trade name of Derisory Ventures B.V., a private company with limited liability incorporated under the laws of the Netherlands.
  2. These Terms apply to every offer, quote, Order, and Agreement relating to the Services.
  3. Any Customer purchase conditions are explicitly rejected unless we agree to them in writing.
  4. If there is a conflict between documents, the following order of precedence applies:
    1. a signed/accepted Statement of Work or written special agreement;
    2. the Order/quote confirmation;
    3. these Terms;
    4. Third-Party Provider terms (only for the relevant Third-Party Provider services).

3. Formation of the Agreement

  1. The Agreement is formed when:
    • you place an Order that we accept; or
    • you accept our quote/offer; or
    • we start delivering Services at your request (e.g., provisioning hosting, registering a domain).
  2. We may refuse Orders or impose reasonable conditions (e.g., identity verification, upfront payment).

4. Accounts and security

  1. If an Account is provided, you are responsible for keeping login credentials confidential and secure.
  2. Actions performed through your Account are deemed to be performed by you.
  3. You must notify us promptly if you suspect unauthorized access.

5. General service principles

  1. We deliver Services with reasonable care and skill and aim for professional quality.
  2. Unless explicitly agreed in writing (e.g., in an SLA), we do not guarantee uninterrupted availability, specific speeds, or error-free operation.
  3. We may use Third-Party Providers and subcontractors to provide (parts of) the Services.

6. Domain name registrations & DNS management

  1. Role and responsibility
    • For domain registration, we may act as an intermediary between you and the relevant registry/registrar.
    • Registry/registrar rules and policies apply to domain registrations, transfers, and disputes. You agree to comply with those rules.
  2. No guarantee of registration
    • We cannot guarantee that a requested domain can be registered or retained (e.g., due to registry decisions, availability, disputes, policy restrictions).
  3. Data accuracy
    • You must provide correct registrant details and keep them up to date. You are responsible for consequences of incorrect data (including domain suspension or loss).
  4. DNS changes
    • DNS changes may take time to propagate globally. We are not liable for downtime or losses caused by propagation delays or third-party caching.
  5. Expiry, renewal, and redemption
    • Domain renewals, grace periods, redemption/restoration processes, and related fees depend on the relevant registry/registrar. If a domain expires, restoration may be impossible and/or more expensive.
  6. Refunds
    • Domain registration and renewal fees are generally non-refundable once submitted to the registry/registrar (unless mandatory law requires otherwise).

7. WordPress website hosting (subscriptions)

  1. Scope
    • Hosting provides server resources and a WordPress-capable environment as described in the chosen subscription.
  2. Shared infrastructure & fair use
    • Hosting may be delivered on shared infrastructure. You must not cause excessive load or disruption for other customers.
  3. WordPress responsibilities
    • Unless a subscription explicitly includes managed updates, you remain responsible for your WordPress configuration, plugins, themes, and Content.
    • You must keep your site reasonably secure (e.g., strong passwords, reputable plugins).
  4. Resource limits
    • We may apply resource limits (CPU, memory, storage, bandwidth, email sending limits, etc.) as part of the subscription. If you exceed limits, we may throttle, request an upgrade, or temporarily suspend to protect platform stability.
  5. Maintenance
    • We may perform maintenance and updates (including security-related work). We will try to schedule maintenance to minimize disruption and provide notice when reasonably possible.

8. Theme development (custom WordPress theme projects)

  1. Statement of Work (SoW)
    • Theme Development is delivered under a quote and/or SoW describing scope, deliverables, timelines, responsibilities, and pricing (including change request rates).
  2. Customer cooperation
    • You will provide timely access, content, feedback, approvals, and any required credentials. Delays caused by you may shift deadlines.
  3. Acceptance
    • Unless agreed otherwise, deliverables are deemed accepted when (i) you confirm acceptance, or (ii) the theme goes live, or (iii) 14 days pass after delivery without material defect notice.
  4. Revisions and changes
    • Minor revisions may be included as described in the SoW. Additional work, scope changes, or new requirements are billable.
  5. Intellectual property in deliverables
    • Upon full payment of the Theme Development fees, we assign (or, where assignment is not legally possible, grant a perpetual license to) the custom theme code and deliverables created specifically for you, excluding our pre-existing tools, libraries, know-how, and reusable components.
    • WordPress ecosystems may require or include open-source licensing (e.g., GPL-compatible components). Third-party components remain governed by their own licenses.
  6. Warranty (fair and limited)
    • For 30 days after acceptance (unless the SoW states otherwise), we will fix reproducible defects that materially deviate from the agreed scope, at no additional cost. This does not cover issues caused by third-party plugins, hosting environment changes outside our control, or Customer modifications.

9. Email hosting & email management

  1. Scope
    • Email Services may include provisioning, configuration, and management. Where Gmail/Google Workspace or similar is used, it is a Third-Party Provider service.
  2. Third-party terms
    • Your use of Gmail/Google services is subject to Google’s terms and policies. You are responsible for compliance.
  3. Availability
    • We are not responsible for outages or limitations caused by Third-Party Providers.
  4. Anti-spam and sending limits
    • You must not use Email Services for spam, phishing, or unlawful messaging. We may enforce sending limits and suspend accounts to protect deliverability and compliance.

10. Customer obligations (general)

  1. You must use the Services lawfully and responsibly and provide accurate information.
  2. You are responsible for your Content and how you use the Services, including compliance with applicable laws (consumer law, IP law, privacy/GDPR, e-commerce rules, cookie rules, etc.).
  3. You must maintain your own local copies of critical Content and data.
  4. You must promptly notify us of security incidents related to the Services (e.g., hacked site, compromised credentials).

11. Acceptable use, abuse, and notice-and-takedown

  1. You may not use the Services to:
    • distribute malware, run botnets, attempt unauthorized access, or perform DDoS activities;
    • send spam/phishing or host content intended to deceive users;
    • infringe intellectual property rights;
    • host or distribute unlawful content, including illegal pornography or content that violates privacy rights;
    • facilitate criminal activity or violate sanctions/export rules.
  2. Protective measures
    • If we reasonably believe your use threatens security, stability, or legality, we may take proportionate measures such as rate limiting, blocking, removing content, or suspension.
  3. Notice-and-takedown (illegal content claims)
    • Reports of allegedly illegal content or abuse can be sent to info@wp-clinic.com, including:
      • the exact location (URL/domain) and description of the content;
      • why it is illegal;
      • your name and contact email;
      • any supporting evidence.
    • We will review and respond within a reasonable time and may disable access where appropriate.

12. Backups, data retention, and restores

  1. We may provide backups as a feature; backup scope and retention depend on the subscription and/or our operational policies.
  2. Backups are best-effort and not a substitute for your own backup strategy.
  3. We may charge reasonable fees for restore requests, especially for complex restores or requests outside standard retention.

13. Prices, invoicing, and payment

  1. Prices are as stated in the Order or quote, excluding VAT unless stated otherwise.
  2. Subscriptions are billed in advance unless stated otherwise. Project work may be billed upfront, by milestone, or monthly as specified in the SoW.
  3. Payment terms are shown on invoices. If payment is late, we may charge statutory interest and reasonable collection costs and may suspend Services after notice.
  4. You may not set off payments against claims unless mandatory law allows it.

14. Term, renewal, and cancellation

  1. Domains are typically registered for a fixed term (usually 1 year unless otherwise stated) and may renew automatically unless you cancel renewal in time.
  2. Hosting and Email subscriptions typically run monthly and renew automatically unless cancelled before the next renewal date (unless the Order specifies a different billing period).
  3. Theme Development runs for the duration stated in the SoW/quote and ends upon completion, unless ongoing maintenance is agreed.
  4. If you cancel:
    • we will stop renewing subscriptions from the next renewal date;
    • domain-related cancellations must account for registry deadlines;
    • unless mandatory law says otherwise, amounts already paid are not refunded for the current billing period.
  5. On termination, you remain responsible for exporting your Content. We may delete or disable access to data after a reasonable period, subject to legal retention duties.

15. Consumer right of withdrawal (if you are a Consumer)

  1. If you are a Consumer purchasing Services online, you may have a 14-day withdrawal right from the date the Agreement is concluded, unless an exception applies.
  2. If you request that we start providing Services during the withdrawal period and you withdraw, you must pay for the portion already delivered.
  3. No withdrawal right typically applies where:
    • a domain registration is performed with your consent during the withdrawal period;
    • bespoke/custom Theme Development work has begun with your explicit request and acknowledgement of losing the withdrawal right once performance starts or is completed (to the extent permitted by law).
  4. To exercise withdrawal, contact info@wp-clinic.com with a clear statement.

16. Intellectual property and licensing

  1. We retain all IP rights in our platform, tooling, templates, documentation, and general know-how, unless explicitly transferred in writing.
  2. You retain all rights in your Content.
  3. For Theme Development, ownership/licensing is governed by Section 8 and the SoW.
  4. You grant us a limited license to host, store, transmit, and process your Content solely to provide the Services.

17. Privacy and data processing (GDPR)

  1. We process personal data in accordance with applicable privacy laws (including GDPR) and our privacy documentation (where published).
  2. Where WP Clinic acts as a processor for Customer personal data (e.g., via hosting/email management), we can provide a Data Processing Agreement (DPA) upon request. You are responsible for determining whether you are a controller and for using the Services lawfully.

18. Liability (fair limitations)

  1. We are liable only for direct damages resulting from an attributable failure to perform, and only to the extent proven.
  2. We are not liable for indirect or consequential damages, including (without limitation) lost profits, missed savings, loss of goodwill, business interruption, or loss of data.
  3. Our total liability for all claims in connection with an Agreement is limited to the lower of:
    • the total fees paid (excluding VAT) for the affected Service in the 12 months preceding the event; or
    • €50,000.
  4. These limitations do not apply where liability cannot be limited under mandatory law (e.g., intent or gross negligence, or death/personal injury caused by our fault).
  5. You remain responsible for maintaining appropriate insurance for your business and risks.

19. Indemnity

You will indemnify and hold us harmless against third-party claims arising from your Content or your use of the Services, including claims relating to illegality, IP infringement, or privacy violations, unless such claims are caused by our breach.

20. Suspension and termination for cause

  1. We may suspend or terminate (in whole or in part) with immediate effect if:
    • you materially breach the Agreement and fail to remedy within a reasonable period after notice (where remedy is possible);
    • continued delivery would be unlawful or unsafe;
    • there is severe abuse, security risk, or repeated policy violations;
    • you fail to pay overdue invoices after reminders.
  2. Where feasible, we will provide notice and a chance to remedy, except in urgent situations.

21. Changes to the Services and these Terms

  1. We may change the Services to improve security, stability, or functionality, or to comply with legal/third-party requirements.
  2. We may amend these Terms. For material changes, we will provide at least 30 days’ notice where reasonably possible. If you do not agree, you may cancel the affected subscription before the new terms take effect (unless the change is required by law or benefits you).

22. Force majeure

Neither party is liable for failure to perform due to circumstances beyond reasonable control (e.g., major outages, attacks, natural disasters, war, strikes, government measures, or third-party provider failures). Obligations are suspended for the duration of the force majeure event.

23. Miscellaneous

  1. Assignment: We may assign the Agreement to an affiliated entity or successor as part of business continuity. You may not assign the Agreement without our written consent (except where mandatory law grants you that right).
  2. Severability: If any provision is invalid, the remaining provisions remain in force, and the invalid provision will be replaced by a valid one closest to its intent.
  3. Evidence: Our logs and administrative records may serve as evidence, subject to mandatory law.

24. Governing law and jurisdiction

  1. The Agreement is governed by Dutch law.
  2. Disputes will be submitted to the competent court in the Netherlands. If you are a Consumer, you may also bring disputes before the court competent under mandatory consumer law rules.